The next resource in the Reference Department is the Reference & Information window, sometimes affectionately referred to as the drive through window by the staff. Flanked on both sides by informational booklets, this window provides access to Greta Grasshopper
and one on one assistance.
Any patron can come to the window to ask any question. In general, however,
Ricki Racoon fields many questions from Grant Station and refers more in depth questions to Greta Grasshopper.
Typical questions that might be handled in this area involve actual reference questions that have to be looked up, genealogy questions, and questions pertaining to tax forms to mention a few. A patron may not know how to download e-books on their smart devices or e-readers so Greta helps them through the process. Some patrons need to have tests proctured. This is a service that the Fulton County Public Library offers free of charge. Greta is usually the staff member responsible for providing this service. When Greta isn’t working with an in person patron, she may be working with patrons on the telephone.
Much of the library’s “behind the scenes” work happens through the Reference Department. In addition to the responsibilities mentioned, Greta orders all of the books for the Adult and Teenage collections. She processes Interlibrary Loan (ILL) requests for books and movies and requests for new library books. Book donations are given to the Reference Department where Greta makes collection development decisions for the adult and teen collections. (Children’s book donations are handled by the Children’s Department.) Some books are sent to Technical Services to be cataloged for the library. Other books may be designated for the Friends of the Library monthly book sale, outreach programs, or even be used by various library programs. Hard copy reference books and the Indiana Room are also part of Greta’s responsibility.
Patrons may be interested in reading the Fulton County Public Library’s policy for book and media donations. If so, just click this:
All of the above is quite a bit of work and on extremely busy days, it can get rather crazy. The Reference Department employees show their collective sense of humor by posting this sign.
No asylum would be complete without it’s own resident shrink which explains the presence of the bobble headed Sigmund Freud.
It’s unclear if the staff want to give counsel or receive it. The patron should evaluate this on an individual basis.